Privacy policy

The data controller is Atemia Group SRL (CBE BE 1037.643.642), whose registered office is at Koningin Astridlaan 49, 1780 Wemmel, Belgium. For any question about your data, you can contact us by email at info@atemiatransfer.be or by telephone on +32 491 10 44 95.

We only collect the data needed to provide our transport services and to process their payment:

• Identity data: surname, first name.
• Contact details: email address, telephone number.
• Booking data: pick-up and destination addresses, date and time, vehicle class, number of passengers and items of luggage, flight number, child seats, any comments you leave us, language of the website used.
• Payment data (online payment): payment status, method used (Bancontact, card, etc.), amount, Mollie transaction identifier and, where applicable, refunds. Your bank details (card number, account) are entered only on Mollie's secure page and never reach us.
• Billing data, when an invoice is requested: name or company name, address, VAT number.
• Technical data: IP address and server connection logs, required for the security of the website.

Your data is used to:

• Process your quote and booking requests, and confirm your journey.
• Organise and carry out journeys, including flight tracking and passing the journey details on to the driver.
• Collect online payment, refund it where applicable and prevent fraud.
• Handle invoicing and accounting.
• Send you service communications about your journeys (acknowledgement, confirmation, refund).
• Reply to your requests via the contact form, by email or by WhatsApp.
• Keep the website secure and improve the quality of our services.

Each processing operation relies on a legal basis provided for by the GDPR: performance of the transport contract and its payment, compliance with legal obligations (in particular accounting, tax and anti-fraud), our legitimate interest in improving and securing our services, and your consent for any non-essential cookies and commercial communications.

Your data is processed by authorised Atemia Group SRL staff and by our drivers or transport partners (name, telephone, addresses, time) solely for the purpose of carrying out your journey. It is also disclosed, strictly where necessary, to the following providers:

• Mollie B.V. (Keizersgracht 126, 1015 CW Amsterdam, the Netherlands) — processing of online payments and refunds. Mollie processes your payment data as a licensed payment institution, under its own privacy policy (www.mollie.com/privacy).
• DigitalOcean, LLC — hosting of the website and its database, in its Amsterdam data centre (the Netherlands).
• Resend, Inc. (United States) — sending of transactional emails (acknowledgement, confirmation, refusal, refund).
• Google Ireland Limited — Google Maps Platform: address autocompletion and road-distance calculation. Addresses typed into the form pass through our servers to Google.
• Meta Platforms Ireland Limited — only if you write to us via WhatsApp.

These providers act on our instructions under data processing agreements that comply with the GDPR, except Mollie, which is responsible for its own payment processing. Your data is never sold or rented to third parties.

We keep your data only for as long as necessary for the purposes pursued:

• Booking data: for the duration of the business relationship, then archived for up to 5 years after the last journey.
• Payment and billing data: 7 years, in accordance with Belgian accounting obligations.
• Contact and quote requests not followed up: up to 12 months after the last exchange.
• Connection logs: 12 months at most.

The website uses no tracking cookies or advertising trackers, and no audience measurement tool. Only technical elements strictly necessary for the website to work are used, including a setting stored in your browser to remember that you closed the language suggestion. Mollie's payment page, to which you are redirected to pay online, uses its own cookies, described in Mollie's policy. Should audience measurement cookies be introduced, your prior consent would be collected through a dedicated module.

Under the GDPR, you have the following rights over your personal data:

To exercise these rights, send us a request at info@atemiatransfer.be, quoting your booking reference if you have one. We reply within one month.

Atemia Group SRL implements appropriate technical and organisational measures — encrypted communications (HTTPS), access control to the back office, hosting within the European Union, delegation of payment to a licensed institution — to protect your data against loss, alteration or unauthorised access.

Your data is hosted within the European Union. Email sending (Resend) and mapping services (Google) may involve a transfer to the United States; these transfers are governed by the European Commission's standard contractual clauses and, where applicable, by the providers' certification under the EU–US Data Privacy Framework.

For any question about this policy, contact us at info@atemiatransfer.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA), Rue de la Presse 35, 1000 Brussels, the competent supervisory authority in Belgium.