Transfers and chauffeurs for your hotel guests

For a one-off ride, the online form is all you need: route, choice of vehicle, then contact details. The price appears before you submit the request, so you can tell the guest while they are still at the desk. Requests are accepted as long as departure is more than three hours away; no payment is taken on the website, and the team sends its confirmation by email, which reception can forward to the guest.

The comments field is for anything the chauffeur needs to know: the guest's name if it differs from that of the person booking, room number, the time the luggage will be ready, language spoken. For an arrival by air, the flight number lets us track the landing and move the pick-up if the plane is late. The chauffeur then meets the guest as they come out of baggage reclaim, holding a name sign, and drives them to your door.

When a request comes in less than three hours before departure, or a guest cannot decide between two times, a WhatsApp message lets you check availability without going through the form. Give the pick-up address, destination, time, and number of passengers and bags: the team replies according to the chauffeurs available at that moment. For the most pressing situations, you can still phone.

The same flexibility applies to changes: a cancelled flight, a guest extending their stay by a night, a day trip postponed because of rain. Reception lets us know through the same channel, and the ride is changed or cancelled in accordance with the terms and conditions. Keeping a single conversation thread per guest avoids misunderstandings between the morning team and the night shift.

For your guest, the chauffeur is an extension of the hotel's welcome. They arrive early, report to reception or wait at the entrance as you instruct, load the luggage and speak several languages. The vehicle matches the guest: a Business sedan for a business traveller, a Van for a family and their six suitcases, the fully electric Green class, or a Prestige sedan, on quotation, for guests staying in your suites.

For hotels that book rides regularly, we build a working relationship: booking procedure, a dedicated contact, preferred vehicle classes, payment for rides. These terms are agreed together on quotation, and the partnerships section of our business page explains the process. Based in Wemmel, a stone's throw from Heysel, our chauffeurs serve hotels in the city centre and around the airport alike.